Answer incoming calls
Use the process agreed for your shop to understand what callers need and connect them with the right person.
For Collision Businesses
Keep new inquiries from getting lost.
Give new inquiries attention while your team runs the shop. InboundOps manages reps who answer calls, follow up and pass caller details to your team.
We aim for a first human response attempt within 30 seconds of receiving a new lead during agreed coverage hours.
Keep the conversation moving.
Keep follow-up moving
Follow up with people who contacted your shop when an inquiry still needs a response or the conversation stalls.
Give your team the details
Pass along the caller’s needs and conversation notes so your team has context when it takes over.
Let’s talk through your shop’s inquiries.
Discuss the call coverage, follow-up and handoffs your shop needs.
Response-time research
In a 2007 web-lead study, calling at 5 minutes rather than 30 was associated with 21 times the odds of qualification. It measured qualification across companies, not collision-shop visits or 30-second responses. Read the original lead-response study.